Agentic Commerce: Who Is the Customer When AI Shops?

Andreas Rieger · 2025-05-15 · AI in E-Commerce

AI agents are increasingly making purchase decisions. This development is fundamentally changing e-commerce - from product data to marketing to customer experience.

More analysis

• OXID eShop: Upgrade to Version 7 or Strategic Platform Change?
• AI Commerce Status Report Q1 2026: Reality, Readiness and the Gap Between Hype and Execution
• AI-Powered Shopping at JD Sports: What the commercetools Case Really Means
• Personalised Product Recommendations in E-Commerce: Where AI Really Works and Where It Does Not
• AI Campaigns for Fashion and Lifestyle: Scaling Efficiency Without Diluting the Brand
• AI-Powered Pricing: Next-Generation Dynamic Pricing
• AI Fashion Photography: How Brands Replace Traditional Photo Shoots
• Sell Before You Make: How AI Is Reinventing Product Development in E-Commerce
• Leading the AI Transformation in Fashion - Transparency as Strategy
• Shopping via ChatGPT - How Agentic Commerce is Changing the Rules of Online Retail
• E-commerce automation today: What to automate, which tools to use, and why AI empowers teams
• Intelligent Inventory Planning in E-Commerce: What AI Can Realistically Achieve